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[SOLUCIONADO] Mundo 2G - Is there a hidden GB limit even after recharging?

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[SOLUCIONADO] Mundo 2G - Is there a hidden GB limit even after recharging?

Muy buenas!

Sorry, but I need to ask my question in english because my spanish is a bit rusty. Responses in spanish are very welcome because I can better read than write. Gracias!

 

I bought a SIM with Mundo 2 GB for my TP-Link LTE router. Everything work fine in the first place. Good receive during my holidays in La Manga, good speed. Traffic volume was 4 GB as promised before I had to recharge by credit card for the first time. After first! recharge connection and speed was back to normal. Now - after the second 4 GB used - I had to recharge for the second time by credit card again.

My money was received by Orange, the saldo is at 30€.

BUT: Speed is awfully slow! Even checking emails is a pain.

 

Question: Is there a hidden upper limit to GB Used, when reached will drop the bandwidth to 2-5 KB/s? As a kind of punishment to heavy users? Heavy user: I just listened to my Spotify music and browsed standard websites... No movies or bad stuff!

 

Router was restarted of course, several times. I did also wait over night to give Orange's systems enough time to work on my second recharge. Unfortunately no change:-)

 

Please advise!

Muchas gracias!

 

Roger

Superusuario

Re: Mundo 2G - Is there a hidden GB limit even after recharging?

Hola @Roger2016

 

Te respondo en español porque mi inglés no es muy bueno Guiño

 

Tu tarifa Mundo tiene actualmente 4GB de navegación a máxima velocidad y a partir de ahi la velocidad se reduce. Puedes solicitar una renovación anticipada de la tarifa como se indica en este enlace

 

Para renovar tu tarifa anticipadamente tienes que enviar Renovación Mundo 2GB como se indica en la ayuda de la web.

 

 

Un saludo

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Re: Mundo 2G - Is there a hidden GB limit even after recharging?

Hola Galvarga!

 

Muchas gracias por ayudar me!

 

I don't use prepaid cards typically, so I didn't quite understand this SMS by Orange on my router, when I passed my 4GB limit last time:

 

"Has consumido los megas de tu tarifa Mundo y la velocidad se reducira. Consigue 2 GB (+2GB adicionales hasta el 31/08) por otros 30 dias, enviando un SMS gratuito con el texto RENOVACION MUNDO 2GB al 1470"

 

I thought it would be sufficent to raise the saldo again to get another 4GB...

Now I got it. 

 

Gracias y saludos!

 

Roger