Comunidad Orange

[SOLUCIONADO] I didnt win the 10gb after recharging

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[SOLUCIONADO] I didnt win the 10gb after recharging

im currently in germany. last week i was in spain ang bought my sim with at data package of mundo plus. 7gb + 10gb. now i used up all my data so i renew my data package by dialing *111# and renew it. then it was successful i got 7gb though my 4 euro regular credit got used up even i already renewed my data until it reached 0.77 euro then thats when my 7gb started to reduce. i tried to check my remaining data i found the 7gb data but i cant find my 10gb. when i was in spain i use *111# then press 1 I see 7gb and another 1 then I see 10gb but now i can only see 7gb. i tried to follow the instructions on the msg that was send by 22375 to get my 10gb but i still cant find it. can somebody help me? i will attach the msg i was talking about.


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Re: I didnt win the 10gb after recharging

Hello, @SeaLion

 

Recaga y Gana can only be managed calling 1211 (which can only be done in Span) or in the web https://recargaygana.orange.es/

 

Kindly enter there with your user and password from the Client Area to claim your prize.

firma-orange

Ver la solución en mensaje original publicado


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Moderator

Re: I didnt win the 10gb after recharging

Hello, @SeaLion

 

Recaga y Gana can only be managed calling 1211 (which can only be done in Span) or in the web https://recargaygana.orange.es/

 

Kindly enter there with your user and password from the Client Area to claim your prize.

firma-orange

Ver la solución en mensaje original publicado