Welcome to Orange's Community!
I am afraid to say that unfortunately we do not support Portuguese. From this channel we can attend you in English, French or Spanish.
If you do not remember the PIN, you can call the telephone number 1470, if you are not in Spain, exist there is an international attention number +34 695 911 900.
If you have access to the Mi Orange application the panel gives you the PUK number to recover the PIN easily.
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